The Peabody contact number is a vital piece of information for individuals seeking assistance with their energy needs. Peabody is a leading energy company that provides a range of services, including electricity and gas supply, to homes and businesses across the United Kingdom. For customers who require support with their accounts, bills, or services, contacting Peabody directly is often the most efficient way to resolve issues or answer queries.
Peabody Energy Contact Details
Peabody’s customer service team is available to assist with a variety of inquiries, from setting up new accounts and scheduling payments to reporting outages and requesting maintenance. The company’s commitment to customer satisfaction is reflected in its comprehensive contact options, which cater to different communication preferences. Customers can reach out to Peabody through phone, email, or by visiting one of their local offices.
Phone Contact
For immediate assistance, customers can call the Peabody contact number, which is 0800 022 4404. This line is operational from 9:00 AM to 5:00 PM, Monday through Friday. It’s advisable to have your account details ready when calling to ensure a swift and efficient service. The phone service is particularly useful for urgent matters, such as reporting a gas leak or arranging for emergency repairs.
| Contact Method | Details |
|---|---|
| Phone | 0800 022 4404 (9:00 AM - 5:00 PM, Mon - Fri) |
| customer.service@peabody.org.uk | |
| Postal Address | Peabody, 45 Westminster Bridge Road, London, SE1 7JB |
Email and Postal Contact
For non-urgent matters or for customers who prefer written communication, Peabody can be reached via email at customer.service@peabody.org.uk or by post at Peabody, 45 Westminster Bridge Road, London, SE1 7JB. These methods are suitable for general inquiries, feedback, or for requesting information about Peabody’s services and initiatives.
Additional Support
Beyond the standard contact options, Peabody also provides priority services for vulnerable customers, including those with disabilities or critical medical conditions. These services can include advanced notice of planned power outages, priority reconnection following an outage, and adapted communication materials. Customers who believe they may be eligible for these services should contact Peabody using the provided contact number or email to discuss their specific needs.
In addition to direct contact with Peabody, customers can also find a wealth of information on the company's official website. The site includes FAQs, detailed guides on energy efficiency, and news about Peabody's community projects and sustainability initiatives. For customers looking to manage their energy consumption or reduce their environmental impact, these resources can be particularly valuable.
What are Peabody's office hours for customer service?
+Peabody's customer service team is available from 9:00 AM to 5:00 PM, Monday through Friday. Customers can contact them during these hours for assistance with their accounts, services, or any other inquiries.
How can I report a gas leak or emergency?
+In case of a gas leak or any emergency related to your energy supply, you should immediately contact the National Gas Emergency Service on 0800 111 999. For non-emergency issues, you can use the Peabody contact number or email provided.
In conclusion, Peabody’s comprehensive contact options, including the dedicated contact number, email, and postal address, ensure that customers can easily access support and information whenever they need it. Whether you’re a new customer looking to set up an account, an existing customer with a query about your bill, or someone seeking advice on how to reduce your energy consumption, Peabody’s customer service team is there to help. By providing multiple channels of communication and a commitment to customer satisfaction, Peabody demonstrates its dedication to delivering high-quality energy services and support to its customers across the UK.
